1. Introduction and Definitions

22SIM Connect ("Connect" or "the Service") is a universal eSIM service provided by 22service LLC-fz, a company registered in Dubai, United Arab Emirates ("22SIM", "we", "us", or "our"). These Terms and Conditions govern your use of the Connect service and data packages.

1.1 Key Definitions

• Connect eSIM: A single, reusable eSIM profile that can be loaded with multiple data packages for different countries.
• Data Package: A bundle of mobile data for a specific country or region that you load onto your Connect eSIM.
• Main Data Package: A standard data package providing unrestricted access to all apps and services.
• App-Limited Package: A data package that provides access only to specific applications as detailed in the package description.
• Activation Validity Period: The timeframe during which a purchased package remains valid and can be activated for use.
• Usage Validity Period: The timeframe during which an activated package can be used for data services.

2. Connect eSIM Purchase and Installation

1. The Connect eSIM requires a one-time purchase fee of $4.99 USD.
2. This fee is non-refundable and grants you lifetime access to load and use data packages on the Connect eSIM.
3. The Connect eSIM profile must be installed on your device before you can use any data packages.
4. Installation requires a compatible eSIM-enabled device and an active internet connection.
5. You may only have one Connect eSIM active per account. Additional Connect eSIMs require separate accounts.

2.1 Device Limitations and Reinstallation

1. Each Connect eSIM can only be installed on ONE device at a time.
2. You may reinstall the Connect eSIM on the same device up to 3 times (for example, after a device reset or iOS update).
3. After 3 reinstallations, the eSIM profile will be permanently locked and you will need to purchase a new Connect eSIM.
4. You are solely responsible for managing your reinstallation count. We recommend avoiding unnecessary device resets or eSIM profile deletions.
5. Transferring the Connect eSIM to a different device will consume one of your 3 reinstallation attempts and is not recommended.
6. 22SIM is not responsible for lost reinstallation attempts due to device changes, factory resets, or accidental eSIM profile deletion.
7. No refunds or replacements will be provided if you exhaust your 3 reinstallation attempts.

2.2 Connect Line Validity

1. The Connect eSIM line itself has a maximum validity period of 365 days from the date of last activity.
2. "Activity" includes: purchasing a package, activating a package, or using data services.
3. If no activity occurs within 365 days, your Connect line may be deactivated and you will need to purchase a new Connect eSIM.
4. Loaded but unactivated packages will keep your line active during their Activation Validity Period.
5. We will send reminder notifications at 30 days and 7 days before your line expires due to inactivity.

3. Data Package Types and Purchase

3.1 Main Data Packages

1. Main Data Packages provide unrestricted data access for all applications and services within the specified country or region.
2. Packages are available in various data amounts (e.g., 1GB, 3GB, 5GB, 10GB, Unlimited) with corresponding validity periods.
3. All Main Data Packages support mobile hotspot/tethering unless otherwise specified.

3.2 App-Limited Packages

1. App-Limited Packages provide data access exclusively for the applications listed in the package description.
2. Common app-limited categories include: Social Media (WhatsApp, Instagram, Facebook, Telegram), Messaging Apps (WhatsApp, Telegram, LINE), and Navigation Apps.
3. App-Limited Packages typically cost significantly less than Main Data Packages due to their restricted usage.
4. You are responsible for verifying which apps are included before purchasing an App-Limited Package.

3.3 Package Purchase

1. Data packages are purchased separately from the Connect eSIM and loaded onto your existing eSIM profile.
2. Multiple packages for different countries can be loaded onto your Connect eSIM simultaneously.
3. Package prices are displayed in USD and may vary by country, data amount, and validity period.
4. All package purchases are final and non-refundable except as specified in Section 9.

4. Package Validity Periods

4.1 Activation Validity Period

1. The Activation Validity Period is the timeframe during which a purchased package can be activated for use.
2. This period typically ranges from 30 to 360 days depending on the specific package.
3. The Activation Validity Period begins immediately upon purchase and is clearly displayed on the package details page.
4. If a package is not activated within its Activation Validity Period, it will expire and become unusable. No refund will be provided for expired packages.
5. Example: A package with a 180-day Activation Validity purchased on January 1 must be activated by June 30 of the same year.

4.2 Usage Validity Period

1. The Usage Validity Period is the timeframe during which you can use the data services after the package is activated.
2. This period typically ranges from 1 to 30 days depending on the specific package.
3. The Usage Validity Period begins when the package is first activated (see Section 5 for activation rules).
4. Once the Usage Validity Period expires, any remaining unused data in that package will be forfeited with no refund.
5. Example: A 7-day package activated on March 1 will expire on March 8, regardless of how much data was consumed.

4.3 Important Validity Notes

• Both validity periods are independent. The Activation Validity determines when you can start using the package; the Usage Validity determines how long you can use it once started.
• Validity periods cannot be extended, paused, or transferred to another package.
• It is your responsibility to track validity periods for your loaded packages through the My Connect eSIM dashboard.

5. Package Activation Rules

5.1 Automatic Activation

1. By default, Connect eSIM packages are configured for automatic activation when you arrive in the destination country.
2. Automatic activation is triggered when your device connects to a local mobile network in the package's designated country.
3. Once activated, the Usage Validity Period begins immediately and cannot be paused or stopped.
4. You will receive a notification via email and in the 22SIM app when a package is activated.

5.2 Manual Activation

1. You may manually activate a package from the My Connect eSIM dashboard at any time within its Activation Validity Period.
2. Manual activation is useful if you want to start using a package before traveling or if automatic activation fails.
3. Once manually activated, the package behaves identically to an automatically activated package.

5.3 Multiple Active Packages

1. You may have multiple packages loaded on your Connect eSIM, but only packages for your current location will be active.
2. When you travel between countries with loaded packages, the system will automatically switch to the appropriate package.
3. If multiple packages for the same country are loaded, the most recently purchased package will be activated first.

6. App-Limited Package Usage Rules

6.1 Usage Restrictions

1. App-Limited Packages provide data access ONLY for the specific applications listed in the package description.
2. Attempting to use other applications or services with an App-Limited Package will result in no data connectivity.
3. Hotspot/tethering is not supported on App-Limited Packages.
4. Data consumed by non-included apps (if any connection occurs due to network routing) will be deducted from the package allowance.

6.2 Activation Priority and Fallback Behavior

1. If you have both a Main Data Package and an App-Limited Package loaded for the same country:
   • The Main Data Package will be used first for all data services
   • Once the Main Data Package is fully consumed or expired, the App-Limited Package will automatically activate
   • You will receive a notification when the App-Limited Package activates
2. You may choose to use an App-Limited Package as a standalone package (without a Main Data Package) by manually activating it first.
3. This fallback behavior helps you stay connected for essential communications even after your main data is exhausted.

6.3 App-Specific Package Reset Behavior

1. When you purchase a new Main Data Package for a country where you already have an app-limited package loaded, the old app-limited package will be automatically removed and replaced with any app-limited package included in your new purchase.
2. Any remaining data or validity time in the old app-limited package will be forfeited without refund.
3. This reset behavior ensures compatibility between your Main Data Package and supplementary app-limited packages.
4. Example: You have Turkey Main Data (5GB) + Turkey Social Media Package (Unlimited WhatsApp). If you purchase a new Turkey Main Data Package (10GB), your old Social Media Package will be reset. If the new purchase includes a social media add-on, it will replace the old one; if not, you will have no social media package.
5. We recommend fully consuming your app-limited packages before purchasing new main packages for the same country, or purchasing larger main packages to avoid the need for frequent top-ups.

6.4 Technical Implementation

1. App restrictions are enforced at the network level through traffic filtering and application detection.
2. VPN usage may interfere with app detection and could result in inability to use the App-Limited Package.
3. 22SIM reserves the right to modify the list of supported apps with 30 days' notice.

7. Data Usage and Fair Use Policy

7.1 Data Allowances

1. Each package includes a specified data allowance (e.g., 3GB, 5GB, 10GB) or may be labeled as "Unlimited."
2. Data usage is measured in real-time and displayed in the My Connect eSIM dashboard.
3. Once your data allowance is exhausted, the package will stop providing service even if the Usage Validity Period has not expired.
4. You may purchase additional packages at any time to continue service.

7.2 Unlimited Packages Fair Use Policy

1. "Unlimited" packages are subject to a Fair Use Policy to prevent abuse and ensure quality of service for all users.
2. Fair use limits typically range from 15GB to 50GB per day depending on the package and country.
3. If you exceed the fair use limit, your connection speed may be temporarily reduced to 512 kbps for the remainder of that day.
4. Full speed will be restored the following day. Fair use limits reset daily at 00:00 local time.

7.3 Prohibited Uses

You may not use Connect eSIM services for:

• Commercial resale or redistribution of data services
• Operating servers, peer-to-peer file sharing, or BitTorrent applications
• Spamming, phishing, or other malicious network activities
• Circumventing app-limited restrictions through VPNs or proxies
• Any illegal activities or activities that violate local laws

Violation of these terms may result in immediate service suspension and account termination without refund.

8. Network Performance and Coverage

1. Connect eSIM services operate on partner mobile networks in each country (e.g., Turkcell in Turkey, AT&T in USA).
2. Actual network speeds and performance depend on the local carrier's network conditions, your location, and device capabilities.
3. We do not guarantee specific speeds, but typically provide 4G LTE or 5G connectivity where available.
4. Coverage maps shown on our website are estimates provided by partner carriers and may not reflect actual service availability in all areas.
5. 22SIM is not liable for network outages, reduced speeds, or service interruptions caused by partner carriers or factors outside our control.

9. Refunds and Cancellations

9.1 No Refund Policy

1. All Connect eSIM and data package purchases are final and non-refundable.
2. This includes packages that have been activated, partially used, expired, or not activated within the Activation Validity Period.
3. You are responsible for verifying package details, validity periods, and country compatibility before purchase.

9.2 Exceptions

Refunds may be issued in the following exceptional circumstances:

• Technical failure to deliver the eSIM profile or activate a package due to 22SIM system errors
• Duplicate charges or billing errors
• Service unavailable in the purchased country due to carrier termination (you will be notified in advance)

1. Refund requests must be submitted within 48 hours of purchase and before the package is activated.
2. Approved refunds will be processed to the original payment method within 5-10 business days.

10. Technical Requirements and Compatibility

1. Your device must support eSIM technology and be carrier-unlocked.
2. Compatible devices include most modern iPhones (iPhone XS and newer), Google Pixel phones (Pixel 3 and newer), Samsung Galaxy phones (S20 and newer), and other eSIM-enabled devices.
3. Installation requires iOS 12.1+ or Android 9.0+ and an active internet connection (Wi-Fi or cellular data).
4. You are responsible for verifying your device's eSIM compatibility before purchasing Connect eSIM.
5. 22SIM is not responsible for compatibility issues or inability to install the eSIM profile due to device limitations.

11. Privacy and Data Collection

1. We collect and process your personal information in accordance with our Privacy Policy, available at 22sim.com/privacy.
2. Usage data including data consumption, connection times, and general location (country-level) is collected to provide the service.
3. We do not monitor or store the specific content of your internet traffic or communications.
4. Partner mobile carriers may collect additional data as per their own privacy policies.

12. Customer Support

1. Customer support is available 24/7 via email at [email protected] and through the 22SIM mobile app.
2. We strive to respond to all inquiries within 24 hours.
3. Technical support for eSIM installation, package activation issues, and connectivity problems is provided at no charge.
4. Self-service resources including FAQs, installation guides, and troubleshooting articles are available at help.22sim.com.

13. Service Modifications and Discontinuation

1. 22SIM reserves the right to modify, suspend, or discontinue the Connect service or any data packages at any time with 30 days' notice.
2. Package prices, data allowances, validity periods, and available countries may change without prior notice for new purchases.
3. Already-purchased packages will not be affected by price changes or service modifications.
4. If service is discontinued in a specific country, affected users will be notified and offered alternative packages or refunds for unexpired packages.

14. Limitation of Liability

1. Connect eSIM services are provided "as is" without warranties of any kind, express or implied.
2. 22SIM is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the service.
3. Our maximum liability for any claim is limited to the amount you paid for the specific package or Connect eSIM in question.
4. We are not responsible for: network outages, carrier service interruptions, device compatibility issues, travel restrictions, or any losses resulting from inability to use the service.
5. Some jurisdictions do not allow limitation of liability; in such cases, these limitations apply to the maximum extent permitted by law.

15. Governing Law and Dispute Resolution

1. These Terms and Conditions are governed by the laws of the United Arab Emirates.
2. Any disputes arising from these terms or your use of Connect eSIM will be resolved through binding arbitration in Dubai, United Arab Emirates.
3. You agree to waive your right to participate in class action lawsuits or class-wide arbitration.

16. Changes to These Terms

1. We may update these Terms and Conditions at any time by posting the revised version on our website.
2. Material changes will be communicated via email to your registered address at least 30 days before taking effect.
3. Your continued use of Connect eSIM after changes take effect constitutes acceptance of the updated terms.
4. If you do not agree to the updated terms, you must stop using the service.

17. Contact Information